TELKOM MOBIEL AND HUAWEI ARE *******!!!!

TELKOM GATEWAY - ROGUES AND *****... I waited a few months to upgrade my contract. I received reminders calls and smses from Telkom Mobile, so after a few months I took a chance and went to the store. A consultant by the name of Stacey suggested the Nova 9 SE. I was fine with the feel and look of it, so I took the phone. BIGGEST MISTAKE OF MY LIFE... I have been battling since then with the phone. After just 14 days, the phone switched off, refused to come back on. I took it back, they refused to replace it. I asked them why they don't follow the CPA Law of replacing a defective product within 30 days, they stated they have different policies, which I found strange. They booked my phone in. I have a baby in creche, a job I require my phone for, a husband on the road all the time, and I had to do without a phone. I waited... 7 days, I called Stacey. She said to me the replacement phone arrived, it was apparently a new phone. She did not even call me to advise me the phone had arrived - I had to call her all the time. When we went to fetch the replacement, the phone had arrived in a plastic packet - not even sealed in a box... when we switched the phone on, we saw CELL C messages on it. This is a clear indication the phone was not new. We asked them to give us a new phone they said it will have to go back to JHB. I took the phone and left. I needed it!! Fours months later, EVEN THE REPLACEMENT HAS SHUT DOWN!!! FOR THE LAST FEW MONTHS THE REPLACEMENT PHONE HAS BEEN SHUTTING DOWN. We went to the store again, told them the phone is faulty. The manager told us off!!! IS HE PAYING MY INSTALMENT PER MONTH? WHAT GIVES HIM THE RUIGHT TO TELL US TO CANCEL AND PAY ECPS???? WHAT ABOUT THE LAWS SAFEGUARDING CUSTOMERS??? WHAT ABOUT PROVIDING A WORKING PRODUCT??? Telkom Gateway, if you cannot maintain your clients with respect, don't have customers. Don't sell DEFECTIVE PRODUCTS. I am definitely reversing the debit order. Apart from this drama, a consultant last year in December put a device obligation on my contract. Now I cannot upgrade my first contract. I have two contracts with Telkom. My second sim card they do not want to do a sim swop for me, saying I must bring in proof of address. WHAT THE HELL????? I AM AN EXISTING TELKOM CLIENT FOR YEARS AND YOU WANT PROOF OF ADDRESS WHEN WE GOT HIJACKED AND MUY SECOND PHONE GOT ******???? WHERE IS TELKOMS SENSE? Now I am left without a new phone, paying for it per month, left with paying for a simcard I do not have, cannot upgrade my contract because of your stupidity - WAKE UP TELKOM AND RECTIFY THIS OR I WILL HAND THIS CASE OVER TO MY LAWYER. YOU CANNOT TREAT CUSTOMERS THIS WAY. I WANT MY PHONE REPALCED - AND PLEASE DO NOT GIVE ME HUAWEI NOVA 9SE - BOTH TELKOM AND HUAWEI ARE ROGUES. If Telkom or Huawei need to contact me, call my husband.