Telkom Mobi Cancellation

Item: Telkom
Rating: 1
Author: Kajal R

I've requested a Tablet contract to be cancelled in October 2017. I went into the branch, I followed it with a call to the call centre and sent the cancellation forms via an email to ********** Since the 21 working days lapped, they only closed a portion of the contract. I have sent numerous emails to cancellations every month. And made too many calls to the call centre but this issue still persists. The invoice comes through every month and the unauthorised DR order goes through my account. I stopped the DR order at my bank as I told Telkom I would. Now Telkom is charging me penalties on the amounts outstanding.

Please fix this! I will not be contacting Telkom ever again. I will not pay any amounts on the invoice. We will meet in court!

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Replies (1)

Kajal R's updateReviewer Update

07 May 2018, 07:53

I have read other cases like mine on Hello Peter and it seems to be a trend with Telkom not cancelling contracts when asked to. To date, I have not been helped. I did block the Dr order with my bank but Telkom somehow managed to get it off my account this month. I did reverse it and I am now going to open a ***** case with my Bank against Telkom. Be very careful when opening contracts with Telkom, you could be sitting with such admin issues that would just not go away. Its like dealing with a government department.

Kajal R's update07 May 2018, 07:53

Reviewer Update