Telkom Mo' Nice data not received after deduction

Hi all, on Friday 19 March 2021 I purchased a Telkom Mo' Nice bundle of R29 (which was deducted from my airtime) for 2 gigs Telkom data and 25mb of social data, but until now I have not received the 2 gig data. I called Telkom on Friday, Saturday, yesterday and today, but all they can tell me is that there technicians are busy sorting it out and I must wait for 24 hrs then it will be loaded. It's been 72 hrs and still no data. What can I do about this and who can I speak to regarding this. I've been buying mo' nice bundles for years and never had any issues, why now?