TELKOM MIXED MESSAGES AND POOR SERVICE

Faulty line logged Wednesday 12th Aug, no response was received. Eventually received fault reference 578CWK120815. Followed up again to enquire about status, operator advised it had been passed on to technician. Having still not heard anything by today, enquired again only to be told no technician had been notified. Received escalation notice 725937, still to no avail. Small business operated from premises, where orders have been lost last few days due to no phone or internet facilities. Unacceptable level of services, mixed messages and no clear indication when the fault will be resolved!!<br>