1 reviews | Active since Sept 2016
TELKOM MIX AGENT LAUGHING AT QUERY
<p>I have a Telkom Mix 8ta account that is linked to our Telkom account. I have been receiving harassing calls from a number on my cell, I called Telkom who advised me to call 081180 - the lady answered and advised that I need to add this harassment number to my call list and then try to block it which I am unable to, I asked her if she could trace it, I asked what are the options to not receieve these calls, she said I can go to the Police and she and her colleague began laughing. So now it is a joke, we pay our Telkom and 8ta accounts and we become a joke to them! I called back to speak to a manager, the lady said, I cannot and I said that she must put me through immediately, I held on for 20 minutes and no one came back to respond to me. Thank you Telkom Mix - we, your clients are now a joke to you! </p>
Good day.
We apologize for the inconvenience caused.
We will make sure it does not happen again as we truly aspire to provide good customer service.
The service provider can only provide such information you seek of tracing calls only with a court order provided by the SAPS.
Kind regards
William
Telkom Social Media Team
Good day.
We apologize for the inconvenience caused.
We will make sure it does not happen again as we truly aspire to provide good customer service.
The service provider can only provide such information you seek of tracing calls only with a court order provided by the SAPS.
Kind regards
William
Telkom Social Media Team
Wow, William! Is that your official reply! I did not complain because I needed Telkom or Telkom Mix to trace the call, I complaint because you hire a "clerk"who you call " a dedicated call centre agent".. who laughs at your customers. Maybe I will give you some advise after that arrogant reply, go look for competent people to work for Telkom, those that have decorum and know how to speak on the phone and the irony is that you are a communication company! Pathetic! What steps have you made to speak to that arrogant woman who began laughing, I spoke to her, it can be heard that she has had no real training on how to deal with a customer!
Wow, William! Is that your official reply! I did not complain because I needed Telkom or Telkom Mix to trace the call, I complaint because you hire a "clerk"who you call " a dedicated call centre agent".. who laughs at your customers. Maybe I will give you some advise after that arrogant reply, go look for competent people to work for Telkom, those that have decorum and know how to speak on the phone and the irony is that you are a communication company! Pathetic! What steps have you made to speak to that arrogant woman who began laughing, I spoke to her, it can be heard that she has had no real training on how to deal with a customer!