Telkom missing the connection!!!!

Item: Telkom
Rating: 1

I have a Telkom 10Mb ADSL line in Pretoria but I moved to Cape Town this month. Last Sunday, 10 Sept, i app**** for an Integrated SIM linked my ADSL line at your Kenilworth store. Rene dealt with my application & promised to call me back, I received no callback. My second visit, on Wednesday 13 Sept, to your store at Canal Walk, I dealt with Lloyd, who promised to call me with feedback, I'm still waiting for this call!! I visited your Canal Walk store on Friday evening, Lloyd was not working, a helpful young gent checked my fault ref but could not say what the actual fault was. I must say that the Telkom staff were all very pleasant but none of them could explain what the problem is. Now a week later, I am still waiting for my SIM to work & some explanation. PLEASE ADVISE SOONEST!!!!

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's updateReviewer Update

19 Sept 2017, 08:30

Good morning Bronwyn, thank you for your reply. The gent I spoke to at Canal Walk last Friday told me that a call had been logged with your Technical dept to resolve this issue. He could not assist me in-store. So I don't believe that going back to a store will resolve this. Please follow up with your Technical dept & advise. Regards Brett

's update19 Sept 2017, 08:30

Reviewer Update