Telkom Missing in action

Over the last week and a half i have tried reporting a fault on my ADSL line only to be told by every call centre worker to restart my modem. After explaning 100's of times that the fault is on the line as there is alot of noise on the line they just were not interested. I called Mweb who is my service provider and told them they should call telkom and insist on getting a technician out here. I finally saw a human but as quickly as he appeared so quickly he dissapeared without resolving the fault. I called mweb again and asked them to send the technician out again and they did. When he arrived now within the lockdown he politely told me that the pole was unsafe to climb and would have to get someone to replant the pole and then he dissapeared. Now nothing. When i trace the fault i get told a work order has been opened with no ETA. We are a big family in lockdown with no TV or source of entertainment and even worse cannot download the schoolwork that has been emailed to us so that our kid does not fall behind in his schooling. What am i to do?