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busisiwe N
1 reviews | Active since Aug 2017
16 Aug 2017, 10:30
Telkom Misrepresenting itself to customers
My name is Busisiwe Nkuna. I app**** for a telkom contract phone online. They first debited my account on 21 July 2017 and the consulted told me that the phone will be delivered within 7 working days. Seven days passed and I contacted telkom sales department. the consulted told me according to their policies the phone will be delivered in 7 to 14 days after the first debit. i waited but no delivery took place until today the 16th of August 2017. I contacted the sales department again and the consulted promised to excalate the matter to the back office then i will be given a feedback within 48 working hours.
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busisiwe N's updateReviewer Update
22 Sept 2017, 11:30Today the 22 of September 2017 my problem is not resolved. On friday the 15th of September I called Telkom and i spoke to Thobile, I ask Thobile to cancel everything and refund the money. She told me i will get my money within 48 working hours. I waited but until today telkom have not refunded my money. I called to ask as to what is the problem of refunding my money. The consultant by the name of Ntombehle assisted me. She told me the escallation has been made by Thobile but there is no feedback yet. I asked to talk to her manager whom she transfered me to him. She later told me the manager Nkosinathi Mhlongo is busy on the line and he will get back to me. I am still waiting for the call. Since the 2nd of August 2017 I have been making telephone inquiries to telkom where i suffered financial loss for the air time i have been using holding the line for hours. I called every week to get assistance but nothing. Telkom is a very large communication company but it failed decimally. I am very dissapointed at Telkom for the worst experience i had with them. Next time i will research a company before making this kind of mistake. The online complainst says it all. I won't rest until i get my money back even if it means going the legal route.
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busisiwe N's update22 Sept 2017, 11:30
Reviewer Update
Today the 22 of September 2017 my problem is not resolved. On friday the 15th of September I called Telkom and i spoke to Thobile, I ask Thobile to cancel everything and refund the money. She told me i will get my money within 48 working hours. I waited but until today telkom have not refunded my money. I called to ask as to what is the problem of refunding my money. The consultant by the name of Ntombehle assisted me. She told me the escallation has been made by Thobile but there is no feedback yet. I asked to talk to her manager whom she transfered me to him. She later told me the manager Nkosinathi Mhlongo is busy on the line and he will get back to me. I am still waiting for the call. Since the 2nd of August 2017 I have been making telephone inquiries to telkom where i suffered financial loss for the air time i have been using holding the line for hours. I called every week to get assistance but nothing. Telkom is a very large communication company but it failed decimally. I am very dissapointed at Telkom for the worst experience i had with them. Next time i will research a company before making this kind of mistake. The online complainst says it all. I won't rest until i get my money back even if it means going the legal route.