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Brian C

1 reviews | Active since Aug 2016

27 Aug 2016, 12:35

Telkom misleads members of the public with the offering buy 1 gig and get 1 free including airtime, sms, and messaging.

<p>The SMS was misleading in that it talks to the offering but is not precise in its instruction. It said buy one gig which is what I did. Not realising that the prompts should have been 1,7,1,1, and so on. I immediatly phoned the Call Centre who tells me that its my fault and they cannot help me and that I should live with the consequences. I expected them to reverse the transaction and they didn't. So Telkom you suck. I will never ever respond to a promotion again. I have forwearded my complaint to the Advertising Standards Authority and also to ICASA. Let us see what they have to say. I also place on record that if this matter is not favourably resolved I will revert to the Consumer Council. Be advised that I will do everything to ensure that your company gets the best advising for the most misleading offering. I wonder how many other people you will have caught who has done what I did. Lets say 10% of 250 000 thats a cool R24 million rands. Enjoy your rewards ...........</p>

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Brian C's update17 Dec 2016, 13:41
Reviewer Update

It was never escalated and nothing was done about. Congratulations Telkom roll on the appointment of other providers where can be made by your disloyal comments.