Telkom misleads and the customer care sucks!

I currently have 2 lte contracts, During the lockdown my speeds were an absolute nightmare however slowly recovering so they realised that and sent me emails and messages to migrate to dsl which was more stable. I received a call and agreed to migrate 1 of my lte to dsl. It's been a few months now and I still receive a bill for my 2 lte contracts plus my new dsl... When I call in everyone seems to be awestruck as if they don't know what's going on. All I'm asking is to successfully migrate me as per the call recording and keep me updated on the progress coz the way it seems as if no migration has ever been done on my profile yol have just added on stuff inappropriately which is in breach of the call recording and sales agreement between me and your agent.