TM
Thetsi M

1 reviews | Active since Aug 2020

04 Aug 2020, 18:54

Telkom misleading it's customers

I have problem with telkom mobile i joined their "SmartBroadband Wireless LTE Contract 5GB R59.00 Month To Month" contract. The consultant who approved it told me that there are activation fees as this is a month to month contract. But, when i got my first invoice, to my surprise, i was charged R99 activation fee which I paid (Even though I was upset with telkom's false advertising as all contracts that have activation fees attached to them have to be explicitly stated as such). I just received my latest invoice and again it has added charges that i was never told about, this time they have added a "account subscription and once off charges" of R202. And now I'm wondering that if I pay this invoice I'll just be supporting *****s who will charge an extra R300 on the next invoice and just call that administration fees. Telkom please fix and refund my R99 from the last invoice. Thanks

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Thetsi M's update21 Sept 2020, 15:27
Reviewer Update
This is a follow up review with regards to my issue with Telkom. So my after contacting Telkom they said they would adjust my invoice. September's invoice came with a R59 amount due, I assumed that it had been adjusted. And so decided to pay double the invoice due to cover this and next month. Now my account has been suspended and the invoice has not been adjusted. I them to query this and the consultant I dealt with escalated the matter to her manager and she said i will be given feedback in 72 working hrs. I'll keep posting the progress and hopefully this can help someone else.