Telkom Misleading Customers

I cannot believe the service I received from Telkom Mobile. I app**** for a contract Cellphone (Samsung A8), which was according to the Call Centre Agent approved. She then offered me an additional Wifi and Modem contract which I accepted. As I indicated, my salary is paid on the 25th and therefore requested a debit order for the 31st. She told me that tje initial amount will be debited today (26 October) whereafter the Phone and Wifi modem will be delivered. Today, the Telkom couriers arrived to deliver my package.... what a shock. Apparently they debited my account on the 22nd and it was unsuccessfull. Therefore, the Cellphone contract was declined but they gave me the wifi modem, which was supposed to be an add on. I am so disappointed and shocked.