Telkom misleading consumer

Good Day Id number *** - reference number AI***. I had a internet package with Telkom for almost 2 years for the 20gb deal which I paid R405.00 Kindly note that in July 2018 a consultant from Sell Direct John Julies called me advising me that I qualify for an upgrade. I then I advised that I will stay with the same package however I will be paying R269 as per the promotion. The consultant did not and never mentioned a spend limit. Please note that I have the call recordings in my possession of the conversation that took place between the consultant and myself I can forward same to you for ease of reference. The spend limit was R500.00. I am not disputing the fact that I used the data but the fact that I was not advised by the consultant of same and that I would not have used it if I was made aware of it as I cannot afford it. The consultant on the call recording advised that everything will remain the same however I will only be paying R269.00 as per the promotion. on the 08 August I received a bill for 257.77 as per the arrangement, on 06 September 2018 I received a bill for R769.00 and then 07 October again R769.00. I was not aware of the spend limit but once I became aware I had it set to R0.00 as I previously said I cannot afford same. Please note that your consultant mislead me and Telkom has so far deducted R500 more that what was agreed and another R500 is to be deducted in a couple of day which I cannot afford to pay. Please urgently provide me with your response as I will be laying a formal complaint with the ombudsman in this regard by 30 October 2018. I would like my monies that was deducted back into my account and the R269.00 as per agreement deducted tomorrow 30 October 2018 not R769.00 as per the statement. The consultants from sell direct and Telkom has given me the run around for over a month, Gabriel Goodwin , Senior Sales Team Leader, Portia Calata, Supervisor at Sell Direct Tabisha Matiwana and Nhalakanipho Mfawe, Jabule Malete and Sipho Mohlala Telkom agents. I await your prompt response herein. Kind Regards Leora Lindzay Van Wyk.

Please note that in addition to the above i received a case number ***4 No one called me about my query and i was told my case was closed case i used the data. I never disputed that only that the spend limit was not mentioned and i didn't know about it

No feedback from Telkom and problem still not solved