Telkom misleading clients

Every month I recharge my mobile number with airtime of at least R400-R500 p/m. So I dialled *180# to register for the loyalty funeral plan as I meet the criteria for qualification but for 2 days I kept getting a message "This service is closed". I was buffled because my husband receives confirmation of this every month after recharging. Even when I google the service, it's there powered by Old Mutual but not according to the call center agent. So I go on the telkom chat line to enquire and the agent NOMPUMELELO MJOLI tells me that if I get that message it means the service is closed. Wow! How about you tell me why telkom continues to mislead their clients then? I am very allergic to stupidity and unprofessinalism. I will be moving to another network. Thanks for nothing telkom!!!!