TELKOM MISINFORMING CLIENT AND WRONG BILLING

2021 I took a phone contract with TelkomSA. It was a 24 months contract of which it was supposed to end September 2023. July, 2023 I migrated my contract to a Month to Month contract of which I was told I can cancel it anytime, especially in the first 3 months if it is not working for me. The reasons behind that, I told the Consultant that I struggle with network where I stay so I need to test it first. He told me about the sim card that it is an open line, if I make calls, TelkomSA will bill me. I then responded that I will only use it on Router and phone only when I am on load shedding so there is no way I can make calls with it.

I asked about the migration, he told me I will be billed that current month, which was the cellphone contract. But I was billed double for the remainder of the phone contract, subscriptions that I know nothing about, and data I used for July which was more than the agreed amount of R450.

I did not pay attention to this but I was shocked that my bill was more than R1500. Following month statement came, another wrong billing. The amount is more than what I agreed to, I then went to the branch i took the contract from, they could not assist me and advised that I reverse the amount and contact their Customer Service.

The consultant I spoke to could not provide me with subscriptions and how I subscribed to them as the sim card mainly stayed inside the router. I then tried a different branch, Mall if the South, they contacted billing and I was put on hold for more than 20 minutes when I asked the Consultant to provide me with proof of the subscriptions and how I subscribed to them. No help.

I contacted Customer Service again on my phone, enquiring about this…finally someone sent me the report of which it had a subscription from January and I was not using the sim card by then, only purchased it in July. I requested that she cancels my contract and that I will pay ONLY for what I used but Telkom is still billing me for a service they SUSPENDED in September.

I was misinformed by their Alberton branch Consultant at point of sale. He did not even give me the contract I wanted which was R549, coming with a router. He advised me to take R450 one because I could cancel it at anytime unlike the R549 which will bind me for 12 months. Now that I cancelled, I am still charged for something they have suspended.

I bought a new Sim and I am using their CAPPED UNLIMITED DATA as it is the only network that my work system can function on.

Kindly assist me to resolve this.