Telkom! Miscommunication on their part costs us!

<p>Around the beginning of June, my husband and placed an order with Telkom for uncapped wifi, phone line and adsl.</p> <p>A week later I called Telkom to inquire about the pricing, and the operator told me that there was no order on my husbands name </p> <p>The operator asked if we would like to place the order again, and we did.</p> <p>I then called Telkom for the third time and was told AGAIN, to inquire when the line would be installed, I was told again that there was no order on the system for him.</p> <p>The operator again took my order, this time I put the order on my name , and asked to put in a voice line only as i was already frustrated with the service</p> <p> </p> <p>There was a technician who installed our line last week, and when we asked him, he said it was a voice line only. We decided to go with another ISP provider, and during this process, we discovered that our line was activated for ADSL.</p> <p> </p> <p>I called Telkom again, only to discover, that the line was installed on the original order, with the full package and a 24 month contract:</p> <p>1. We did not receive a router</p> <p>2. We were told by Telkom that there was no order such as this</p> <p>3. As such, we have already signed a contract with another ISP, whos services we are already making use of</p> <p>4. My husband did not receive any communication confirming his order</p> <p> </p> <p>Please urgently cancel this contract, before any charges are made to us. We will only pay for the voice line rental, the ADSL line should be placed in a holding pool for our ISP to control.</p> <p> </p> <p>It would be very unfair for us to be held to the original contract, since this was a communication error on Telkom side. Since all your calls are recorded, it would be easy for you to confirm this information. If we were not told that there was no order, we would have not gone with another service provider.</p> <p> </p> <p>The consultant that I spoke to last week, Phumelele Mbili, was very helpful and helped us make sense of this situation. The operator that i spoke to today was not as helpful, suggesting that we cancel the contract and pay penalties of R1500! that for Telkoms mistake. its ****************! </p> <p> </p>