TELKOM- MISCOMMUNICATION AT ITS BEST

I am disgusted with the service of Telkom.

Having been bombarded with phone calls about fibre installation and deals, they have charged me for a contract I did not officially agree to. Added to that I still received phone calls from other Telkom sales persons to get me to agree to a deal.

After finally deciding on a deal and choosing to stay with Telkom after years of headaches, I get a message telling me I am already on a package (cheaper and smaller that the one I wished to sign up for) and that I will be charged from the 1st of May.

HOW CAN I BE CHARGED FOR A SERVICE I DO NOT HAVE?

Their response, or lack their of, is an attached audio file of the phone call between myself and a women who hurriedly rushes the conversation and states "we are done" before getting a mere 'okay' from me after her saying have a good day. She also informed me she would send an official email covering everything we discussed and if I wished to change anything I can contact her directly... Well I'm still waiting for that email.

I AM APPALLED!

The irony of this whole thing is that i wish to purchase a more expensive router, giving this idiocy of a company more money? WHAT IS THEIR PROBLEM?