1 reviews | Active since Sept 2015
Telkom mis-management !!!
On the 14-01 2015 I gave Telkom 30days notice to terminate my land-line account ***). Account no.***. It was terminated on 14-02-2015, but I still was getting invoiced each month until June. I visited their Witbank branch to try to resolve this on two occasions. I paid for all my calls & a pro-rata amount for rental for March 2015, but I was charged for the full month. This resulted in Telkom adding interest on an amount I did not owe. I received sms's to phone a Cape Town no. which I did to sort it out & threatening me with hand-over to lawyers. Another sms to phone 10212 which I did at my expense. They promised to come back to me within 9days, but that was over two weeks ago. I have come up against total incompetence with everyone I have dealt with at Telkom. They cannot get their accounts in order. Then they resort to bullying tactics to ****** money that is not owed to them.
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143653
Regards
Luleka
Telkom Social Media Team
