Telkom - Minutes.

Zero stars - I selected 1 because I have no option to select 0.

I purchased 110 all network minutes on Monday the 22nd around 16h00 in the afternoon. The following day my all-network minutes were used up, when I checked I’ve used only +/-5 minutes to other networks and the rest of my calls were Telkom to Telkom. I called Telkom to log a query and was told that I will get feedback within 72 hours.

I received several calls from consultants that cannot answer my questions because they are from network department, why are they calling us if they cannot answer our questions. They told me that investigations were conducted by another department, and I cannot call them directly. The last call that I received today at 15h01 from *** number and consultant told me that he is sorry he will not be able to assist me and he went ahead to close my call. This is not the first time I’m experiencing this with Telkom, it is completely unacceptable. He closed my call.

I called again immediately after receiving message that my call was closed, explained to the consultant who took my call. she did not log a query for me, she gave me mail address for the manager which I believe does not ***, I sent my complaint to that mail address the same time 26/04/2024 @ 15h47 and to date no answer.

I received 100 minutes the beginning of May and the same thing happened. On the 18/05/2024 I decided to go to Telkom - Goldfields Mall (Welkom) to complain. when I arrived the told me that I need to call accounts and complain. I explained to them what I've experienced. I was told by the consultant that they will not be able to assist me. I asked for itemized bill, they told me that they will not be able to print it for me, they are not allowed to. I asked her to go through it with the me an explain what is happening there. she could not because the bill does not differentiate between Telkom-Telkom calls and Telkom -Other networks.

Why do we have different bundles sold to us by Telkom, but their system can't separate calls accordingly. We are forced to keep on buying minutes because of their system that is malfunctioning. You are assisted by rude consultants who knows nothing about their product and cannot answer your questions. Telkom is taking me for a ride, this is my money that they are wasting. Calling them and driving to their shop to get no assistance is not nice at all.

I need to cancel my contract with immediate effect because they sold me one thing and I'm not getting what I paid for. Poor customer service.