Telkom ****ming me

After applying for a cordless phone for my business late last year, without any success. I'm now seating with outstanding bill and they're considering hand my account over. Firstly I never received any phones that I initially app**** for nor Sim car for that matter, but every month I'm being billed for what exactly I don't know and when I enquire everyone says they'll escalate my query, till this day, nothing has been done. ****mers. My account number is ***. Next step should be Ombudsman after this.