BM
Bethwell M

1 reviews | Active since Aug 2016

07 Mar 2017, 21:27

Telkom migration penalty

<p>I did a migration end of October 2016 and was informed that there will be a once off migration penalty.Up to today Telkom is still deducting monthly.Is this normal?</p> <p> </p> <p>I am also not sure why I have to pay and additional internet bundle.</p> <p>Can someone ease explain?</p> <p> </p> <p>Thanks</p>

0
Replies (3)
Telkom
Telkom's reply09 Mar 2017, 10:55
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

BM
Bethwell M's update09 Mar 2017, 11:11
Reviewer Update

HI Bronwyn,

Who should I follow up with regarding this?

Please let me know.

Thanks,

Telkom
Telkom's reply10 Mar 2017, 10:50
Official

Case : ***5

Good Day

Hope the message finds you well . This serves as notification that a billing case has been logged and further correspondence will follow

Regards

Social Media Team

Best regards,