Telkom Migration an Absolute Nightmare!

I have been attempting to migrate my landline to wireless as per Telkom's instruction since October 2019 with very little success. I have attempted to do this through the call center that never processed my order. I had to go in store that also tried to push this onto the call center, but luckily one agent was willing to assist me. I have also been trying to change my package with very little success. Every agent that I speak to in the store and at the call center gives me different information on what package I have. I have attempted to change it as the package that I was given is not what I asked for. This change has also been unsuccessful up to present. I have attempted to update my details, but even though I give it to the agents, they do not process it on the system and thus it remains unchanged. Many agents either put you on hold and never answer again or simply puts the phone down while you are still talking or simply does nothing whilst you speak to them. I also don't have any of the technical information that I need like my Username and Password, email access, etc. It is so difficult to get a Telkom agent that is trained on the products, can check the system and is willing to actually process and finalise the client's order. It feels to me like Telkom wants clients to cancel their service with them.