GT
Gert T

1 reviews | Active since Jun 2016

17 Jun 2016, 16:18

Telkom migrate = Telkom migraine

<p>I have been trying for the past 3 weeks to migrate my current LTE 50gb package to the uncapped LTE package.</p> <p>I app**** online and got a ticket number ********** 10314, someone called, but hung up and then I got a email stating my bid was unsuccessful. </p> <p> </p> <p>I met the requirements for this package, but for some reason it's easier to summon the devil, than to get hold of the someone at Telkom. The past week I have tried the 10213 number and I was on hold for more than 2 and a half hours, no one answered. </p> <p> </p> <p>I went to three different Telkom stores and no one can help me. Why is that? Every store telling me a different story.</p> <p>I have been trying to be patient, but no more.</p>

0
Replies (2)
Telkom
Telkom's reply17 Jun 2016, 20:28
Official

Good day gert1992

Thank you for making contact with us. Unfortunately we cannot see the ticket number. Please send it via e-mail and our consultants will follow-up and advise.

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

GT
Gert T's update21 Jun 2016, 11:45
Reviewer Update

I have sent an E-mail with the reference AI ********** on Sa****ay, still waiting response.