1 reviews | Active since Aug 2015
Telkom might as well close their doors.
I have been using Telkom for almost two year, with problems only starting the last couple of months.<br> <br> First I installed the line but was never billed,and after month's received a massive account for more than R2000<br> <br> I payed up to date and after a while upgraded to a 4mbps line, I asked the call centre employee to update my account and change the debit amount( WHICH WAS NEVER DONE). My line was yet again cut off and i had to pay more than a R1000 for my line to be activated again.<br> <br> Yesterday a received a message and yet again my line was cut off, I upgraded to an 10mbps and there was a R600 penalty fee added on my account due to contract breach? I have never had a contract with telkom as my account was always a month to month. I upgraded to a bigger line, more money for telkom per month? Is that not advantageous? And now i get fined for a contact i don't even have.<br> <br> I phone in and a query was logged, my account has been suspended for 7 - 15 working days pending the investigation. This is poor service and i don't know why i should suffer do to telkom's incompetence.<br> <br> After changing my details I have yet to received and form of bill or invoice from telkom since 2013.<br>
Thank you for contacting us.
We will look into your suspended line query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Thank you for contacting us.
We will look into your suspended line query, and provide feedback the soonest.
We do apologise for your experience.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
