hB
heather B
1 reviews | Active since Mar 2009
08 Sept 2020, 18:05
Telkom - MIA when is comes to cancellations
I have now tried for the last three months to cancel my Telkom business line. I have been paying since the beginning of lockdown for ADSL while I have fibre installed. First I popped in store to be told they cannot assist, to which they gave me a sheet of paper with an email for business cancellations. It is now going on a month and nothing.
Last week I spoke to a representative who tried to sell me Telkom Fibre, I explained the situation to which I was told my case would be escalated and guess what?? Crickets!!
Tomorrow I am cancelling my debit order I have been paying double for long enough now ****it!
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Replies (2)hB
heather B's updateReviewer Update
14 Sept 2020, 11:50So I receive an email that someone will call me within 48hrs from Telom the next day. Guess what guys? I am still waiting 5 days later. Surprised? Not at all!
hB
heather B's update14 Sept 2020, 11:50
Reviewer Update
So I receive an email that someone will call me within 48hrs from Telom the next day. Guess what guys? I am still waiting 5 days later. Surprised? Not at all!
hB
heather B's updateReviewer Update
15 Oct 2020, 13:05So Telkom have now called me and cancelled my line as of end of September, but now they are still debiting my account and have sent me an invoice for November? Does it ever end?
hB
heather B's update15 Oct 2020, 13:05
Reviewer Update
So Telkom have now called me and cancelled my line as of end of September, but now they are still debiting my account and have sent me an invoice for November? Does it ever end?