Telkom messing with my life Case no ***3

Telkom is getting worst by the day when it comes to service and competent employees, I've recently came to the end of my contract and requested to cancel it instead of upgrading I advised that i want to move to prepaid and keep my number as I've had this number for over 10 years long before telkom mobile evan existed, i was then advise i have to fill out a cancellation for which I have to tick of that i want to keep the number on prepaid that was about 3 weeks ago or more last week when i called to follow up i was told before anything happens i would get a call confirming everything, yesterday i woke up my phone says "sim provisioned" i call in just to find out some consultant closed my number with the contract and nothing can be dont untill Monday today, so i callee now and apparently 72hours turn around time, now this is the number i use for evething my work, my kids schools what if there's an emergency at school, i receive my otps from the bank everything how can you guys be this careless and think nothing of it you messing with my life how many potential business will i lose because of this, you guys need to get your staff trained properly. I cant believe i have to go through this after havinf 4 contracts with you guys for 4 years.