Telkom messed up my Credit rating through a fault on their side

<p>I opened an account with Telkom a while back for WiFi/Internet.</p> <p> </p> <p>They installed the equipment but did not give me a password to use the WiFi. I made endless attempts to get the password by calling into the call centre, going physically into a store multiple times but each time they could not assist and just made me run in circles, meanwhile I am stilling being charged.</p> <p> </p> <p>I called into Telkom countless times to insist they not deduct this monthly premium as I am not able to use the data and my bill in still being run up, despite my protests. They then had the audacity to send my case over to a Debt collector for the R2 014.00 amount. Eventually I just got fed-up, told them to just give me an amount whatever is due and I paid an amount and closed the account and confirmed it was settled.</p> <p> </p> <p>To this day, the Credit Beauro still views my account as in arrears which is the only account in arrears and negatively affects my credit rating. </p> <p> </p> <p>Poor customer service.</p>