TELKOM MESSED UP MY ACCOUNT AND CANCELLED MY CONTRACT!!!!!!!!!!!!!!!!!

Hi

My 24 month contract expired in April 2019. I requested a month before then that the contract be moved to a month to month basis.

After a whole lot of struggling to get Telkom to do this, I managed to speak to a Retentions Agent by the name of Steven Maubane on the 3rd of April 2019.

Steven confirmed telephonically that the contract would be moved to a month to month and I would be paying R50.00 a month and still receive my normal data allocation monthly and the Value Added Service for R50.00 as well – Please have this call listened to.

On the 28th of April 2019 my phone was ****** so I suspended the sim card. Yesterday, the 14th of April 2019, I logged into my Telkom account on the website and noticed that there is no data in my sim card at all.

I then called to query this with Telkom’s call Centre. The agent I spoke to – Tshepo Mohlala advised that he will escalate this issue and request for the Retentions Department to listen to the call with Steven and correct the issue.

To add to this, before I spoke to Tsepho while holding on, the automated voice said that my account was suspended due to non-payment when I infect suspended it as the phone was ****** – have this looked into as well!

Yesterday after speaking to Tsepho, I received an email from Muntu Sogobile also in the Retentions Department telling me that they have now completely cancelled my contract!!

This morning – the 15th of April 2019, I called the Cancellations Escalations desk and spoke to Nomzi, she advised that she will send an email and wait for a response and let me know - no turnaround time, no sense of urgency or an apology!

TELKOM IS THE MOST PATHETIC SERVICE PROVIDER, YOUR AGENTS ARE *********** AND HAVE NO CUSTOMER SERVICE S****S.

Have this resolved and send your employees for proper training!