1 reviews | Active since Jun 2017

15 Jun 2017, 13:23

Telkom Mess UP

<p>I was excited to be having a contract with Telkom after they had approved my application . I received confirmation of delivery via telkom email and the ops manager for the sale . As is natural i was excited about all this and was counting my sleeps towards the delivery constantly checking the website fr courierit for any updates on the delivery. 15 June 2015 arrived and i received this message: </p> <p>Dear Customer, your Telkom order was loaded into the Courier vehicle for delivery today. Please make sure you do have all relevant documentation ready for this delivery. Your order number ********** 608 http://www.courierit.co.za/Trackit/Trackit.aspx?WaybillNumber= ********** 608&AccountNumber=13269</p> <p> </p> <p>I cancelled my appointements for that morning when i received a call confirming that the driver will arrive in the morning . I waited and got a call from the courier company that the driver needed to know the actual street for parking etc . i comp**** and waited for the delivery guy to show up . to my shock and disbilief i got an email from telkom informing m that my application is declined ???? and they have cancelled delivery just as the driver was at my premises ?? I mean like what the...</p> <p> </p> <p>So im lost and lost for words right now as i comp**** with everything they requested and got an approval and got confirmation of delivery . Why would you guys raise my expectations and crush them like that ?</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply16 Jun 2017, 11:44
Official

Good day Samuel,

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

's update16 Jun 2017, 17:21
Reviewer Update

Alright , i will be waiting for a response .