Telkom mess

<p>Good afternoon,</p> <p>I would like to tell you about my experience with Telkom and their agency (Which they refer to as Selldirect). In the beginning of January 2017 I received a call from a salesperson telling me about the amazing Telkom modem deals. As I live on a farm in a rural area, I decided that this could be great for me but was hesitant about having reception. The salesperson assured me that we would have. I asked him to send me a modem. I waited over a month ...</p> <p>On 15 February I received the modem - it was not the modem I requested and we had no reception. I immediately called the ********** 200 number from which I have received the calls. The lady was very kind and arranged to have the modem collected the next day (as there was a 7day cooling of period in which you could return the item). This was done. The lady assured me that that would be the end of that.</p> <p>Since then I have received numerous messages from Telkom telling me that I owe them money. I have mailed them - no response. I called again on 8 May and spoke to a Karabo at Telkom who promised me that he would sort it out and call me the next day if there was a problem. He never called me so I believed the problem was solved. </p> <p>This morning Telkom deducted R899 from my bank account. I am speechless. Again I called them. This time a very kind Sakela promised to sort it out - and I have still not heard a single word. </p> <p> </p> <p>Trying to get in touch with the 031 number or Telkom or ********** 700 is useless. Please, please do not fall into the same trap as me. Endless problems with these companies. Please beware. (If by any change this is read by someone who can actually do something about it, please contact me.</p> <p> </p> <p>Annelize Zeelie</p> <p> </p> <p> </p>