TELKOM ****MERS!

On the 13th of October I got a message that my data has been blocked because I owe Telkom. I went to Telkom on the 14th of October to query why is my data blocked because the money gets debited off my account on the 1st of every month and I have never missed a payment. The person who was assisting me said that I had taken out a phone - a phone I have never received or used and I was not aware of. This phone was taken out through Telkom's call centre using number ***, I don't own this number and I have no idea who it belongs to. Capitec had sent me a message through the app to accept or decline the activation of this phone and I have proof on my phone that I had declined it. I even went to capitec to ensure that no monies would be debited for this phone and they confirmed that it wouldn't. How did Telkom allow for my details to be linked to this phone when I have never owned it or used it? On the 15th of October I went to the police station to do an affidavit, sent it to Telkom and they faxed this affidavit to the relevant parties. Even after all that, roday the 23rd of October I received a message of demand from Telkom for something I did not know about!!! I am traumaticed by what Telkom did! It is very unfair and DEMAND an ANSWER and for them to sort this out IMMEDIATELY! I DO NOT HAVE A PHONE ON CONTRACT! TELKOM NEEDS TO FIX THE *******ION HAPPENING IN THEIR CALL CENTRES! When I went to the Telkom stores I was not the only one having a similar issue, WHAT IS TELKOM DOING ABOUT IT? TELKOM IS HIRING ******* AND THEY ALSO ARE ******* FOR ALLOWING THIS TO CARRY ON. HOW DO YOU STILL PROCESS A PHONE AND GET MY DETAILS LINKED TO IT EVEN THOUGH I HAD DECLINED, HOW DOES THIS GET APPROVED!