Telkom mere impossible to contact 😡😡😡

It's bad enough the Telkom had a reputation of being the most difficult to contact 🙈. With covid it's become mere impossible. I received a text sms informing me of a subscription that is now loaded to my account. I did not approve any subscription. When you try calling the customer service number that is quoted in the text, you receive an automated response that directs you to a WhatsApp message with options that doesn't even vaguely represent the query you have!!!! And the best part of it all is that it hangs up your call.

How on earth is a person meant to receive any customer support/service???? 😡😡😡