JO
Jan O

1 reviews | Active since Dec 2017

22 Dec 2017, 19:39

Telkom menopily must fall.

Report my telkom line on the 11 th Dec 2017 that the service line was faulty. After receiving the target date of the 12 Dec to fixed my line and ADSL line. Three new target dates later after just shiftinhg it without informing me. The last targed date is the 3 of Jan 2018. Activation of the integrated sim to have internet after many attempts on the 22 Dec 2017 was without any success. The intergrated sim was handed to me on the 15 Dec 2017 by a telkom outlet with the promise that it will work after 2 hours. Strongly feel that telkom miss leads its customers about the service and the price paid. Believe me I am not the only person that have a problem. What can I do more to have my line fixed in a reasonable time? How can I stop my contract with telkom as I feel they in breached of the contract? When speaking to Nomsa at the technical reporting centre after 36 minuts she laught me off. Sipho CEO of telkom please take you customers in account because they have a choice of other providers that are more reliable.

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Replies (3)
JO
Jan O's update07 Jan 2018, 16:57
Reviewer Update
Its a pity that Telkom did not reply to my request at the call centre but only after using hellopeter.
JO
Jan O's update12 Jan 2018, 16:20
Reviewer Update
It's a month now and my ADSL is still down. What must I do to get it fixed? Not even receiving a call as promised by the telkom call centre operator on 11/01/18 for the update on the so called escalation on the problem. The public must think carefully before they install or use any products from telkom. The price is good but you can experience very bad customer or client suppprt and or service delivery. I'm so sorry for not listing to my friend's on this one.
JO
Jan O's update12 Jan 2018, 16:20
Reviewer Update
It's a month now and my ADSL is still down. What must I do to get it fixed? Not even receiving a call as promised by the telkom call centre operator on 11/01/18 for the update on the so called escalation on the problem. The public must think carefully before they install or use any products from telkom. The price is good but you can experience very bad customer or client suppprt and or service delivery. I'm so sorry for not listing to my friend's on this one.