TELKOM Menlyn Park WHAT A JOKE

When entering the Menlyn Branch of Telkom today I just had to laugh. Two other people were waiting before me - the branch had 10 consultants yet only three of them were working. As I looked around two consultants were doing instore personal shopping - some gentlemen were showing them tiles and they had samples with them - the consultants were ignoring the clients and opted to rather to do their own personal shopping - paging through tile catalogues. I even took a photograph because it is just a joke. 20 minutes later I was helped (or not actually). I app**** for our fibre to be moved from our old house in the back of the property to the new house in the front, in July 2019. Two months later this is still not done. After numerous visits to the Menlyn store and endless calls from the off site consultants, we are still waiting. I am paying over R1,000 per month for a service I am not receiving. When we went into the store 4 weeks ago the consultant said it is because we owed R800 (which was the current month payment) - we paid it. Three weeks later we still didn't have a line. I went back into the store and was told that someone had cancelled the order so they created a new one - the process started from scratch. I was given a reference number and told that's someone would call me - this never happened. Today I stood with the consultant for 20 minutes and they still cannot tell me when the line will be moved. The consultant logged 3 (YES THREE) calls. When I answered the ONE call back the lady put the phone down on me whilst I was still talking to her. How difficult can this be? They are not bothered though because they are getting their money out of me each month. SERVICE DELIVERY in SA really sucks.