Telkom Menlyn Mall

Did an upgrade on 25 October 2025. Part of upgrade was a R1 500,00 voucher from Samsung. They said we will receive link or message. On 1 November 2025 we visited branch in Menlyn Mall and details were taken and Store Manager would phone us back. No call received from said person. Visited store again on 5 November 2025 and consultant escalated matter with an email. We did not receive a copy of the said email. Emails were also send to consultant Stephens but the matter is still not resolved. We are very unhappy with regard to this matter as this benefit/voucher is part of the upgrade. To date, 19 November 2025, no sms or email with regard to the voucher has been received. What do we need to do more? Who is taking benefit of this voucher?