Telkom ****** me

My name is Lutendo Minah Mahani, I had a day from hell today regarding Telkom cellular. I have been using Telkom for over 2 years only for data usage on the router. So I can say I use it only for data and I have been using LTE unlimited pick hours data of R 249 monthly which runs from 12am to 7pm, meaning every month I but R 250 worth of airtime then convert it to unlimited data. On this day nothing was different, wake to find out my data is finished, when and bought R 50, R 100 and another R 100 Telkom recharge voucher, loaded it on the SIM and balance was a shocking R 179.32. I did panic that much because I remembered that I borrow emergency top up of about 50 rand so immediately that where I went to see if it's where the rest of the money went and if they is any possibility I can borrow again with luck I could do I borrowed R 65 again meaning my balance from R 179 it will shoot up to R R 245 unfortunately that was not to be, the balance stayed at R 179 so I went back to emergency top to check if maybe it didn't update and found that it did even got an SMS to confirm it so the question is where did the R 65 go? I called the help line and the guy who assisted me was clueless could not even see my recharge. I got seriously worried, open my bank app to try a load something just to see what's happening do I loaded R 10 airtime, guess what? It's also disappeared. I went to shop and bought R 70 airtime voucher and also loaded it on the SIM and out of that from R 179 it went to R 181 meaning out of R 70 I got R 2 rand. So in total today alone I recharged my SIM using Telkom with the total of R 330 and I'm sitting with R 181 airtime to even close to R 250 I wanted so I can convert to data, I called the customer service again to get answers. Guess this time the lady assistant could only see to recharges R 100 and R 50. 149 just disappeared in I don't know what and no one can tell me what happened. Company as huge as Telkom feel like they have a right to ***** from they clients? If they running they business like this? How many people have they ******. I am very disappointed special that no one could help not even seem to care enough to investigate.