Telkom marks issues as resolved without even investigating it, let alone fix the issue

<p>I logged a fault on 15/05/2016. Ticket number is 301CWK140516. </p> <p> </p> <p>On 21/05/2016 13:09 I got an SMS that said the problem is in hand with the technical repair division. At 13:58 I got an SMS that said the problem was solved. This is utter *******. I have not once been in contact by the Telkom nor the technical team, nor did they look at the issue nor did they solve it for me. This is really leaving a bad taste in my mouth considering the previous issue I had in 2015 took a WHOLE YEAR to be fixed. Please escalate the problem, please CALL me on my cell, and please FIX this problem.</p>