Telkom marks fault as resolved & did not fix

I have reported our business line as fault from 23 November 2015. till date no technician have been to our premises but every fault just gets marked as resolved or they cancel it without fixing the problem.<br> I have phoned in, used the online fault reporting and phoned in to \escalate"the problem but nothing gets done.<br> <br> Have also phoned in twice without getting reference numbers being SMS'd to me. ***"