Telkom - Maponya Mall

<p>So I went to Maponya Mall - Telkom on Sunday 19-02-2017 at around 11:00am to do a sim swap for my telkom data sim card, when I got there I handed my documents (proof of address and id) along with the sim card details - whos number I was trying to do a sim swap. The guy who was helping me , tried to process on the request on their system, but then said the system that they use is off-line , he will have to escalate this issue to be done remotely. They will then call me later on that day or latest tomorrow (20-02-2017) to advice me on the progress of the sim swap which by should be done by then. </p> <p> </p> <p>So Monday came I received no phone call from the store - and still with no access to Internet. While at work I called the number for Maponya Mall Telkom - only to speak to some consultant whom I relayed the story - he then asked me to give him the SIM CARD number of the physical sim card which I didn't have at hand as I was at work. So I said I will call again tomorrow (tuesday - 21-02-2017). So today it is Tuesday @ 15:00PM I just gave same number a call . Now I spoke to another guy whos name: <br /><br />Now this guy's feedback after I explained the story to him , he advices that I need to go to the shop in Maponya Mall because their systems should be back online and they will help me. Now I am at work now I cannot go to the store, and I expected to at least get a call from the Maponya Mall Telkom consultant as they promised to call me. But DOLOLO<br /><br />I called again this number ********** 900 spoke to a lady consultant by the name of Sandra @ 15:25, this was a better than last call - she listened to understand my problem and that I cannot afford to go the the store and neither any delays, she asked me for my ID number (which I gave, which the other dude didn't even ask me) , yes their systems are a bit slow. she eventually loaded my profile on the system and saw that I am pending assistance, so she escalated the issue to the store and told me that the store manager will call me in the next 24hours - which I accept even though I cannot afford to be delayed further that much. But let me wait and see if I get any sort of assistance from the Store Manager . I will take it from there. </p> <p> </p> <p>Regards,</p> <p>Frustated Customer</p>