Telkom Manipulating End Dates on Cancellation Requests.

Telkom is 100% ripping me off with their cancellation process. My contract cancellation was back dated a month later than I requested. I’m paying for a service that should be cancelled.

I requested the contract to be cancelled on the 14th October. There’s a 30 day waiting period which I factored into my cancellation. I had to choose an end date for my contract, I chose the 14th of November cause I cancelled 14 October giving them a full month for my last billing.

I called today, noticing that the modem is still on. One consultant tells me my contract was canceled in October another says it’s still active! One consultant tells me my request was for November another tells me its been backdated to December! I spoke to 4 consultants all of them with a different theory as to why I will still get billed in December for a service I cancelled.

Telkom does not send confirmation letter of end of contract dates and billing, nor confirmation of the cancellation process being complete. I did not receive a call 3 day after my cancellation request, as they promise I will get. Telkom is manipulating dates to suit them and making customer pay for services they do not need!

I will be taking this up to the end, they will not win this one.