Telkom manages to cancel my line - again

21st of November I placed an order for outdoor transfer, (ref 393500).

ETA by 2019-12-11

Followed up in week one where all was reported in progress.

Followed up week 2 - reported late but still in progress.

Calling in today, (2019-12-12), I am informed that no. There is no outdoor transfer and that my line was cancelled at my request on the 25th of November.

This would be the 2nd time Telkom has done this to me on an outdoor transfer request.

Pathetic somehow doesn't even begin to cover how little this company cares about customer service.