1 reviews | Active since Aug 2016
<p>Since 2015 November, i had numerous issues with Telkom, regarding their billings. It was acknowledged by team leaders and consultants,( dates times i have), that Telkom was at fault. i spent numerous hours, on the phone pleading for Call centre mangers to call, so that my concerns can be rectified with a sense of urgency, and guess what although agreed by the team leaders that they will call still no calls. names of call centre mangers given to me where,Alison Mathe, Sheldon ****son, patrisionTelkom has been de*****ing my debit orders. Once i reversed a debit order, contacted telkom and asked them to rectify so i can pay only the agreed amount due, however i had my accounts suspended.</p> <p>Recently, i had another customer of telkom, (can you believe that Telkom disclosed my details to a customer of theirs), call me advising that my contract phone i have taken out Telkom was charging her with the data charges. i advsied her that the dispute is between Telkom and herself as i have a contract with o limit and cannot go over the contract amount. Hold and behold, the next day the line was suspended although account uo to date. i then had to incur expenses go to the store i took out the contract with, spoke to the consultants, who advised that my contract had two number assigned to me although i had 1. They duplicted a prepaid number. They advsied they would rectify and i need not worry. Now i receive a bill for an amount way over my contract fees that was supposed to be on zero limit. i contacted telkom and team leader tebago, who advsied he will rectify. again i asked to speak to a call centre manger. After 15 mins i was advsied that the call centre manager fatseko will call. still no call.</p>
Hi Deenan1,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Deenan1,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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