1 reviews | Active since Sept 2016
Telkom managers lack integrity!
<p>I app**** to cancel my ADSL line in December 2016, I have competed all the necessary documents and am still awaiting feedback. Every month they keep billing me and insisting I pay. I am a pensioner and they keep on over charging me and threatening to suspend the line.</p> <p>I keep calling them daily and they state the cancellations department will contact me – but nobody ever returns calls or provides feedback</p> <p>This has been going on since 5 January 2017. We are now in March and still no feedback! Yet they find it acceptable to bill me monthly for services I don’t require,</p> <p>We have spoken to the team leader Mr. DAVID STELLENBERG whom is based in Port Elizabeth and also the Cancellations team leader Mr. DHEVASHEN SUBBEN based in Durban. I have sent numerous emails and left messages for both these employees to call me but they don’t bother returning any calls or responding to mails. This has been since January and still no feedback from these employees.</p> <p>I have been a loyal customer of Telkom for over 30 years with the same number and this is how they treat their long standing faithful customers!</p> <p>Shame on you Telkom, DAVID STELLENBERG and DHEVASHEN SUBBEN for committing such ********* business practices and for taking advantage of a pensioner!</p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Hello Busi
Despite your reply that someone from ADSL team will contact me, I wish to inform you that 4 days later and still nobody has contacted me
Hello Busi
Despite your reply that someone from ADSL team will contact me, I wish to inform you that 4 days later and still nobody has contacted me
