Telkom managers and contact centre staff - terrible service

The one star indicated is still too much for the pathetic service received from telkom just now. I dont even know where to start, with this. I cannot get through to any sales numbers advertised i.e. 10213, 081180. Eventually get through to 081180 follow all the voice prompts and "Alexis"tells me that I have to phone 10213 or go to telkom store after me telling her that I cannot get through on 10213. The phone does not even ring, it just get an engaged tone. I re-iterate that the fact that I cannot get through on the numbers, and she insists that i have to phone that number or go to a store. I then ask for a manager....after holding on for almost 4 minutes, she says that she was TOLD to give me another number, I told her that I had asked for a manager or someone senior (I was thinking i would advise them of these numbers that dont work and that they should try and do something about it, perhaps escalate the mater).... she did not want to put me through. I asked her "will the manager not take my call?" she then said I am putting words in her mouth, that was not a statement that was a question!!!!! She insisted that because it is a sales call. I told her that it is not just a sales call anymore and again requested that I speak to the manager.... and was put on hold for what seemed forever. Alexis came back to me saying that her manager will not take my call, because it is sales related, I asked if she told that manager that it is not a matter of sales anymore and she said no. I asked her why not, she continued to say that the manager will not take the escalation......I eventually told her that you guys dont know what you doing, and put the phone down.

I am sick and tired of the managers in the call centres passing the buck to the staff constantly avoiding talking to customers. Right or wrong department, you are still the face of the company, and this case, its a really ugly one. If you cant help with the exact query, the least you can do is offer to try and get further assistance for customer. I have 4 accounts with Telkom and have been a loyal customer for years and years. I know I really know what it means when people say "if you want loyalty get a dog", because as my service provider I receive no loyalty in return from Telkom.

It is amazing how one or two people can cause such reputational damage for a massive company like telkom.