TELKOM MANAGER INCOMPETENCE BERNADINE MEBALO BFN WATERFRONT

Telkom Branch Manager at Waterfront Bloemfontein (Bernadine Mebalo) is the worst Manager making promises not kept. I app**** for a 80G (data)month to month contract on 30 April that never started. As soon as I noticed that there was a system updating problem during March and April, I requested to cancel the application within the period of before 7 days. She promised that she would cancel it and that no deduction will go off my bank account. Because she could not find the activation of the account (TELKOM system problem) she could not cancel it for me in time. Telkom debited my account with R258 (R159 + R99 activation fee). After that it was cancelled, but I have been struggling since then for Telkom to pay back my money!! I have phoned in several times only to be assured it wil be credited to my next invoice. Then I was informed that only the manager, Bernadine Mebalo, can authorise the credit. I have been into the branch several times. She is normally off sick or not in her office.