Telkom Manager don't have any customer service skills!

Telkom clearly needs to send their management for some customer services training.

Thursday, 21st October my husband, a Bolt driver was ****** of his phone. We immediately went to Telkom to get him a new phone. We explained OUR situation to the hostess and was assisted by lovely Thandokazi Zondani, what great service I received. Due to technical difficulties we had to collect the phone Friday morning only. This was a Huawei Nova i8, the "new kid on the block". Much to our dismay, we struggled quite a bit to set up the phone and thought we were SUCCESSFUL only to discover that all the driver apps is not compatible to the phone. First thing Monday morning, which is today, 25th October my husband goes into Telkom in Adderley Street and explains the dilemma to Thandokazi, she is apologetic and immediately contacts the Huawei area tech guy to come to the rescue as no one at the Telkom store was aware that the new Huawei was not compatible with all the driver apps I. E. UBER, IN DRIVER, ETC. as it is not Google compatible. The Technician, Riedaar (I hope I have his name correct) tries to load the programs but unfortunately cannot. This phone does not work for those apps. They advise my husband that they Wil exchange the phone as they are aware of what we required and it is no fault of ours nor Thandokazi as she did not know that it won't load that program. NO ONE AT TELKOM DID. I go into the branch again and the tech and Thandokazi goes to the back for a long time and comes back quite distressed (me not realizing at the time that they are speaking to the manager VERNON HENDRICKS about swapping the phone. He refused! He does not come forward to introduce himself or to acknowledge me, HE STAYS HIDDEN BEHIND CLOSED DOORS. please note at this stage I was still unaware that he refused, but I hear whispers and concerns amongst the tech and staff. I approach them, and Thandokazi not wanting to upset me tells me not to worry. She then explains that she is going to run another order and swap it out. VERNON HENDRICKS 😠 AGAIN REFUSES TO APPROVE. please note that he has still not approached me, in fact I did not even know that he was in the store! His bottom line was how are they going to sell the returned Nova 8i. HE WAS NOT CONCERNED THAT HIS CUSTOMER WAS CLEAR ON WHAT WAS NEEDED AND THAT THE PHONE GIVEN WAS NOT CAPABLE OF DELIVERING THIS FUNCTION. HE DID NOT CARE ENOUGH TO SUPPORT HIS STAFF WHO WAS NOT AWARE THAT THE PHONE COULD NOT DO IT. VERNON HENDRICKS SHOWED NO LEADERSHIP QUALITIES! He hid behind closed doors, refused all of thandokazi efforts and suggestions all because he did not want to sit with a returned phone. IN fact the Huawei Tech was prepared to offer us his spare phone as an interim back up until all this is resolved but dear manager Vernon Hendricks could not be bothered. Thandokazi understanding our dilemma went above and beyond her duties to ensure that our needs were met. She showed true leadership qualities and should be promoted. AS FOR VERNON HENDRICKS, I cannot call him a manager. When I walked out the store, the store had closed already, I asked why was the manager not there? only THEN WAS I informed that he was in store the entire time. Pathetic manager! Worse kind I have come across. He never had his staffs back. Telkom should seriously reconsider his position. If it was not for Thandokazi I would not have dealt with telkom again. VERNON HENDRICKS FROM TELKOM IN ADDERLEY STREET DOES NOT DESERVE TO BE CALLED A MANAGER. I AM DISGUSTED AT HIS LEVEL OF SERVICE! at the end of it all, thandokazi Zondani created miracles and I can't thank her enough. @vernon Hendricks this is only the beginning. I will post on all social platforms