TELKOM MANAGER CLIVE SIYABULELA DLALA EMPTY PROMISE

I called in July to cancel 2 contracts. The advisor told me my contracts would cancel middle August. In October, it still wasn't canceled. I called and was told because my account is in arrears, it can't be canceled even tough im out of contract. I requested that the calls be listened to. To date, I have not received feedback. No notes to show I called in July. 2x I requested to speak to a manager. A manager, CLIVE SIYABONGA DLALA was supposed to have called me within SEVEN working days, that is what i was told on 11 November and this manager has still not contacted me. Dont know who is worse, the advisors or the managers, their sla or the pathetic service. I have not heard from them and the next best action would be telecommunications ombudsman .