Telkom : Managed by Idiots

I have Telkom fixed line and internet. The telephone number to upgrade your line is different from disconnecting your line. I am trying to disconnect the telephone line and upgrade the internet. At the end of April, i tried to call Telkom, regarding these changes. 1. Call 1 at the end of April, was working from home and requested that i call another number. The other number was also working from home but promised to make the requested changes. I received an email to confirm the changes. 2. Call 2 at the end of May, was working from home. I informed her that the requested changes were not made. She stated i should call another number. She transferred me and dropped the call. I decided not to pay the account. 3. Call 3 today which is the end of June is also working from home so my requesting to speak to her supervisor is not a possibility. I inform her that my 2 months account is due on the 1st of July. She gives me 2 different places to call, one to query the upgrade and another to do the disconnection.

So in awesome Telkom fashion, Awesome products and awesome prices, BUT MANAGED BY IDIOTS. So my account is not paid.... As much as i want the internet connection, i will now wait for them to disconnect me. How simple is my request is my request. As a paying customer, sad that it had to come to this... but it is what it is. Telkom is not interested in its customers...