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RJ
Renee J

1 reviews | Active since Feb 2018

15 Mar 2018, 09:01

Telkom, manage my expectations !!!

My internet went down on 9 Mar 2018 suddenly. I logged a call with Telkom on the following day and given a reference number of 57atk100318 for telephone number ********** . I phoned again today and was told the whole area has been affected, after which I asked for an estimated completion time. I was told that Telkom is working on the fault but has supp**** no completion time. Really ? In this day an age, people's expectations NEED to be met. This is a sign of professionalism. Telkom, you cannot drop your service without explanation and then insist that you are unable to tell me when my service will be restored. In this day and age, it is expected that you will inform me by when my service will be resumed !!

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Replies (2)
RJ
Renee J's update26 Mar 2018, 16:08
Reviewer Update
This is now day 16 and NOTHING !! I have phoned and begged and pleaded. Every time I get the run around. A technician must still be assigned. Why ? I thought Telkom was moving into the 21st century. But I was DEAD WRONG !! Do NOT support Telkom. Try any other alternative. They do NOT understand what the word SERVICE means !!!
RJ
Renee J's update26 Mar 2018, 16:08
Reviewer Update
This is now day 16 and NOTHING !! I have phoned and begged and pleaded. Every time I get the run around. A technician must still be assigned. Why ? I thought Telkom was moving into the 21st century. But I was DEAD WRONG !! Do NOT support Telkom. Try any other alternative. They do NOT understand what the word SERVICE means !!!