Telkom Mam's Mall

I'm dissatisfied with the service I received from Mam's mall Telkom from the consultant a guy that sits diagonally from the door,u went to check on my Fibre status as payment was made in the morning,the guy did not even care to ask for my Id to check,and went on to say that it will take 24/48 working hours to reflect in the account,went back home called Telkom customer care a nice lady assisted me and said I should pay a certain amount for it to be reconnected,she said we should do it via the portal (I had to deposit a certain amount so I can make payment),so decided to go back to the Telkom shop in Mam's mall after payment,was assisted by the same guy ,guess what I told him that I have to pay via their portal as I was instructed by the call centre lady,he said he is not aware about the portal payment and said I should pay @ Woolworths I think it's easy pay I asked him if it will be reconnected he said certainly,I went and made payment ,made sure that I pay the amount knowingly I work from home and I conduct training.Im so angry as I have lost out on work today and believe will loose out again because of a consultant who just don't feel like working and helping me I'm so frustrated with the service